Online store shipping policy Italy & EU and World Wide

Shipping in the EU are free of charges for the Customer, for the rest of the World customs duties will have to be paid.

Each products are make-to-order so the shipping of your product will take place place within 4 to 5 weeks depending on model selected, production time and barring unforeseen circumstances beyond the control of Madame Palm. 

We invite the Customers to check the shipping time reported on each product page before proceeding with the order. Orders placed after noon (12.00), on Saturdays, Sundays or national holidays, will be processed the following working day.

The timing of production and shipping is stated before the purchase. 

We don't deliver to P.O. boxes.

Madame Palm reserve the right to entrust the shipment to different courier. Customers will be accurately informed via e-mail on the name of the courier and on their tracking number once the order is processed.

You can track your shipment on each courier website with the waybill number (tracking number) sent to you via e-mail once your order is shipped. Please note, the waybill number will be sent to the e-mail address used for the purchase.

The goods are shipped with insured shipment. In case of damage during the shipment we kindly ask the Customer to contact our Customer Service at the email address e-shop info@madamepalm.com within 7 days from the delivery date. Please save all packaging, goods and invoices in order to let us verify the damage and process the claim. Our Customer Service will contact you to define the procedure.

In case of damages during the shipment, we will send a new item as replacement of the damaged one. The timing of the replacement of the good will be notified to the customer depending from the customer warning and only after receiving the damaged item from the customer at the address indicated by customer service. 
Please contact our Customer Service to arrange the goods pick up.

To know if the return is charged to the customer, please check our Return Policy. 

For any other information, please contact our Customer Service via email to e-shop info@madamepalm.com. We will try our best to satisfy any specific request.